VPN Usage and Subscription Help
Find guidance by topic, including registration, subscription imports, client connections, route selection, data billing and refund rules. Each answer provides an actionable troubleshooting sequence so you can avoid repeatedly changing settings before identifying the cause.
- No email address required
- Unlimited devices
- 30-day no-questions-asked refund
Confirm the scope of the issue before changing settings
When a connection fails, first determine whether all websites are unavailable or only one website or app is affected. Then compare different routes and local networks. Change one condition at a time so you can identify what affects the result. For account, order or subscription questions, rely on the information shown in the user panel.
Do I need an email address to register for GFVPN?
No email address is required. You can register with a username and password. Save them securely and avoid staying signed in on public devices; you will need the user panel to get clients, view your subscription and manage plans.
Where can I get and update my subscription link?
Sign in to the user panel and open the overview or downloads area. Follow the instructions for your current client to get and import the subscription. After a plan upgrade, route list change or long period without a refresh, update the subscription in the client. Do not keep using expired copies from screenshots, chat history or old devices.
Do I need to buy another plan after changing devices?
No. Changing devices does not require another purchase. GFVPN supports use on an unlimited number of devices. Sign in to the user panel on the new device to get the client for your platform and the current subscription. To avoid configuration conflicts, remove unused subscription configurations from the old device before retiring it.
Which operating systems does GFVPN support?
GFVPN supports Windows / macOS / iOS / Android / Linux. Network permissions, subscription import locations and background-running policies vary by system. Open the downloads area from the user panel and follow the instructions for your platform instead of applying steps from another system.
What should I check if my username or password does not work?
First confirm that you are entering the username saved during registration. Check capitalization, input method status and spaces at both ends of copied text. If your browser saved old credentials, clear the autofill values and enter them again. If you still cannot sign in, use the account support option in the user panel and include verifiable order details.
The client says it is connected, but websites still will not load. What should I do?
Disconnect first and select the target region again, then check whether the client has system network permission. Temporarily close other tools that modify network settings and test again in a reopened browser. If only certain websites fail, try another route in the same region and compare other sites to distinguish a local network, route or destination-service issue.
Why is a particular app not using the proxy?
A common cause is Rule mode: the app's domain or connection method does not match the current rules. Switch to Global mode for diagnosis. If it works there, return to Rule mode and review the split-routing settings. Also confirm that the system allows the client to create a network extension, then fully quit and reopen the app after making changes.
What should I do if subscription import fails or the format is rejected?
Get the subscription again from the user panel. When copying it, do not add spaces, line breaks or punctuation manually. Confirm that the client is using the subscription import entry rather than the single-route configuration entry, and check that the device date and time are accurate. If the old configuration keeps failing, remove the old subscription and import the current content from the panel again.
How should I configure connection permissions on a new device?
During the first connection, the system will usually ask you to approve a network extension or connection configuration. Follow the system prompts to authorize it. If permission was previously denied, open system settings and check the GFVPN client's network permissions, then return to the client and try again. Enterprise or managed devices may have additional policies, so first confirm that device-management rules allow network configurations.
How can I identify the cause of frequent disconnections?
First check whether disconnections occur only after switching Wi-Fi networks, the device enters sleep mode or the local signal weakens. Keep the client running in the background, disable the system's battery-saving restrictions for it and try other routes in the same region. If every route disconnects on the same network, switch local networks for comparison and include the failing scenario in your support ticket.
How should I adjust my setup when speeds slow down during peak hours?
Pause bandwidth-heavy syncing, downloads and cloud backups, then choose a route geographically closer to the destination. Do not repeatedly test only one route; compare different route types in the same region. If webpages load normally but video stutters, lower the player's quality to determine whether the issue is route congestion or insufficient local bandwidth.
Should I choose a route based on my location or the destination service?
Filter first by the region where the destination service or required content is located, then compare the connection experience among candidate routes. For everyday browsing, balance distance and stability. Streaming should match the content region, while cross-border work should use an exit location that fits the business system. Frequent region changes may alter the sign-in environment, so keep the route aligned with the purpose.
How should I choose between an IEPL dedicated route, a relay and a direct connection?
IEPL dedicated routes suit situations where cross-border link stability matters most. Relay routes use an intermediate link to improve connectivity in some network environments, while direct connections depend more on the actual path between the local carrier network and the destination region. Consider the destination, current network and real-world performance rather than the name alone, and follow the type labels in the route list.
What should I do if video buffers frequently while regular webpages work normally?
Continuous video transmission is more sensitive to bandwidth stability, so a webpage loading does not mean the current route is suitable for sustained playback. First confirm that the player's content region matches the exit region, then stop background downloads and switch to another route in the same region. If buffering continues, test at a lower quality and check whether the local network also fluctuates without the service connected.
Does low latency always mean a faster route?
Not necessarily. Latency measures the time for a request to make a round trip, while bandwidth and link stability affect large-file transfers and video playback. Real-time communication usually prioritizes latency; downloads and streaming depend more on sustained throughput. Test routes for the actual use case rather than relying on one metric, and do not compare results from different local network conditions directly.
How broad is GFVPN's route coverage?
GFVPN covers 90+ countries / 200+ routes. Use the route list to filter exit locations by region and type. For the best match, identify the destination first, then choose a route in the relevant region instead of judging connection quality by route count alone.
What prices and data allowances are available for monthly plans?
Monthly plans include ¥9.9/month with 60GB, ¥18/month with 250GB and ¥28/month with 500GB. Estimate your needs based on browsing, work, downloads and streaming rather than automatically choosing the highest tier. Open the user panel to view the plans currently available and continue there.
When does monthly plan data reset?
Monthly plan data resets each month on the activation date, not on the first day of the calendar month. Check the subscription period shown in the user panel when reviewing remaining data. If unused data remains near the reset time, do not confuse the validity rules for a data pack with those of a monthly plan.
What data packs are available, and do they expire?
Data packs are ¥158/300GB, ¥358/1000GB and ¥658/3000GB. They remain valid until used and never expire. Data packs suit users whose usage schedule varies and who prefer to budget according to actual consumption. Choose based on your long-term usage rather than treating one as a monthly-reset subscription.
How is a mid-cycle monthly plan upgrade calculated?
For a mid-cycle monthly plan upgrade, the price difference is prorated into the remaining days. Before upgrading, check the current plan, remaining period and target tier in the user panel. After submitting, refresh the account overview and client subscription to confirm that the new plan status has synchronized.
Which payment methods are supported, and how do I request a refund?
GFVPN supports Alipay / WeChat / USDT. To request a refund, sign in to the user panel and submit a ticket with the relevant order and the issue to verify. GFVPN offers a 30-day no-questions-asked refund. Keep the order status and problem details available so support can confirm the scope of the request.
Submit complete diagnostic details if the issue persists
In your ticket, include the platform, local network type, target region, routes already tested and the exact error. For order-related issues, add the order details shown in the user panel. For connection issues, say whether all websites fail or only a specific service. Complete information makes it easier to start with the right troubleshooting step.