Connection Check
Choose a Route and Confirm the Connection
Once the route list loads, choose a region based on your destination. For services in Japan, start with a Japan route; use the same principle for services in Singapore or the United States. A clear destination makes it easier to narrow the options. If a route name mentions IEPL, relay or direct connection, keep the client’s recommended default for the first setup rather than researching every technical difference.
Select a route and start the connection, then wait for the client status to change from disconnected to connected. Open the website or service you actually need and check that pages load normally, including sign-in, images and basic interactions. A changed client toggle alone is not enough; opening the target service is the key test of whether the route suits the task.
If a route connects but the target service loads poorly, disconnect first and try another route in the same region. Change only one variable at a time; do not reinstall the client, buy another plan and change system network settings together, or it will be difficult to identify the cause. For the differences between IEPL, relay and direct connections, see the route types section of the full guide.
If no route connects successfully, check in order whether the plan is still active, the subscription has been updated, the system has granted VPN configuration permission, and the current network can open ordinary pages. If the issue persists, use the Help Center’s connection and troubleshooting section and continue based on the symptoms. For account or order issues, submit a ticket from the user panel.